bajilice Responsible
Gaming Commitment

1. Our Commitment to Safe Play

bajilice is committed to providing a safe, fair, and transparent gambling environment for all players across Bangladesh. We recognise that while the vast majority of our players enjoy casino games, cricket betting, slots, and sports wagering as a harmless leisure activity, a small proportion of individuals may develop patterns of gambling behaviour that cause financial or personal harm.

Responsible gaming is not an afterthought at bajilice — it is a core operational principle. We invest in player protection tools, staff training, and ongoing monitoring systems to identify and assist players who may be experiencing difficulties. Our approach is built on three pillars: prevention (stopping problems before they start), intervention (identifying at-risk behaviour early), and support (connecting affected players with the help they need).

Every registered bajilice player in Bangladesh has unconditional access to all responsible gaming tools described on this page, at no cost and without any negative impact on their account standing. We encourage all players — regardless of whether they believe they have a gambling problem — to use these tools proactively as part of healthy play habits.

2. Age Restriction & Underage Protection

bajilice operates a strict minimum age policy. You must be at least 18 years of age to register an account, make a deposit, or place any bet on the bajilice platform. This policy applies to all players in Bangladesh without exception.

During the account registration process, we collect your date of birth. Where there is reasonable doubt about a player's age, bajilice reserves the right to request identity verification documents — including a National Identity Card (NID), passport, or birth certificate — before activating the account or permitting any financial transactions.

If bajilice determines at any point that a player is under the age of 18, the account will be suspended immediately, all balances will be withheld pending investigation, and the matter may be reported to the relevant authorities. Any winnings accrued by an underage player are void.

Protecting Young People in Your Household

If you share a device or computer with younger family members, we strongly recommend taking the following precautions to prevent underage access to the bajilice platform:

• Never save your bajilice login credentials in your browser's password manager on a shared device.
• Log out of your bajilice account fully after every session — do not simply close the browser tab.
• Use your device's parental control features to restrict access to gambling websites.
• Keep your account password confidential and do not share it with anyone, including family members.
• Do not allow minors to watch you gamble or to handle your mobile phone when it is logged into your bajilice account.

3. Deposit Limits & Spending Controls

One of the most effective tools for maintaining control over gambling expenditure is setting a firm deposit limit before you start playing. bajilice offers flexible deposit limit options that allow you to define a maximum amount you are willing to deposit within a given period.

To set or adjust a deposit limit, log in to your bajilice account and navigate to the Responsible Gaming section within your account settings. Alternatively, contact the support team via live chat and a representative will assist you immediately.

Important: Reducing a deposit limit takes effect immediately. Requesting an increase in an existing deposit limit is subject to a mandatory cooling-off period, during which the existing lower limit remains in force. This deliberate delay is designed to protect players from impulsive decisions made during periods of emotional distress.

In addition to deposit limits, bajilice also offers loss limits — a cap on the maximum amount you can lose within a defined period — and wager limits, which restrict the total stake per bet. These additional controls can be configured through the same responsible gaming settings panel.

4. Time-Out & Cooling-Off Periods

Sometimes a short break from gambling is all that is needed to restore perspective and make more considered decisions. bajilice's time-out feature allows you to temporarily suspend your account for a fixed period without permanently closing it.

Time-out periods available at bajilice:

• 24-hour time-out: Your account is suspended from midnight BST on the day of your request until midnight BST the following day.
• 7-day time-out: A one-week cooling-off period. Your account is suspended for exactly seven days from the time of your request.
• 30-day time-out: A full calendar-month break. Ideal for players who need a more substantial pause without committing to a permanent self-exclusion.

During a time-out, you will not be able to log in to your bajilice account, place bets, make deposits, or receive any promotional communications. Any pending bets placed before the time-out was activated will be settled normally, and your account balance will be preserved for when you return.

Time-out periods cannot be ended early — the suspension remains in place until the chosen period has fully elapsed. This firm boundary is intentional and is there to support you during your break.

5. Self-Exclusion Programme

Self-exclusion is a formal commitment to stop gambling at bajilice for a defined period. It is the strongest responsible gaming tool we offer and is recommended for players who feel they have lost control of their gambling or who feel that gambling is causing significant harm to their financial, personal, or mental well-being.

When you self-exclude from bajilice, the following actions are taken immediately:

Self-exclusion durations available at bajilice:

• 6 months — suitable for players seeking a medium-term break with the option to return after meaningful reflection.
• 1 year — a full-year commitment, strongly recommended for players experiencing significant difficulties.
• Permanent self-exclusion — irreversible closure of your bajilice account with no possibility of re-registration. This option is available for players who determine that they should not return to online gambling at all.

To initiate self-exclusion, contact the bajilice support team via live chat and clearly state that you wish to self-exclude, along with your preferred duration. Self-exclusion requests are processed within one hour of receipt during normal operating hours, and within four hours at all other times.

6. Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in oneself. The following warning signs may indicate that gambling is becoming harmful. If you recognise several of these in your own behaviour, we encourage you to take action — use our self-exclusion or time-out tools, and consider reaching out to a professional support service.

7. Self-Assessment Checklist

The following questions are adapted from widely used problem gambling screening tools. Answer honestly — your responses are for your own reflection only and are not shared with bajilice. If you answer "Yes" to three or more of these questions, we encourage you to reach out to our support team or a professional counselling service.

If you answered "Yes" to three or more questions, please read the support resources in the next section and consider activating a time-out or self-exclusion through your bajilice account settings.

8. Getting Help & Contacting Support

bajilice's responsible gaming support team is available 24 hours a day, 7 days a week, including during Eid holidays and other public holidays in Bangladesh. All responsible gaming enquiries are handled with complete confidentiality — your account status will not be affected negatively by reaching out for help.

When contacting bajilice about a responsible gaming matter, you do not need to explain yourself in detail if you feel uncomfortable doing so. Simply stating "I would like to activate a time-out" or "I need to self-exclude" is sufficient. Our team will take it from there.

bajilice also encourages players who are concerned about their gambling to seek independent professional support. While bajilice provides player protection tools and a compassionate support team, we are not a substitute for qualified addiction counselling or mental health services. Reaching out to a professional counsellor or trusted family member can make a meaningful difference.