Help Centre
bajilice Frequently
Asked Questions
Everything you need to know about playing at bajilice — from creating your account and depositing via bKash or Nagad, to cricket betting rules, bonus wagering, and responsible gaming tools available to players across Bangladesh.
This comprehensive FAQ covers the most common questions from bajilice players in Bangladesh. Whether you are setting up your account for the first time, troubleshooting a deposit via bKash or Nagad, trying to understand how bonus wagering works, or looking for guidance on responsible gaming tools like self-exclusion and deposit limits — you will find clear, direct answers here. If your question is not covered below, our support team is available around the clock via live chat.
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Bangladesh Payment Focus
Detailed guidance on bKash, Nagad, Rocket, Upay, and local bank transfers — the payment methods most commonly used by bajilice players across Dhaka, Chittagong, Sylhet, and beyond.
Cricket & Sports Coverage
In-depth answers on BPL betting, IPL markets, T20 World Cup wagering, and how live cricket betting works at bajilice — written specifically for Bangladesh cricket fans.
Security & Fair Play
Transparent answers about how bajilice protects your data with SSL encryption, how RNG certification works, and what the KYC verification process involves for Bangladeshi players.
Bonus Clarity
Plain-English explanations of wagering requirements, free spins terms, reload bonuses, and how to claim the bajilice welcome offer — so there are no surprises when you try to withdraw.
Responsible Gaming Guidance
Honest, supportive answers on self-exclusion, deposit limits, time-out features, and where to seek help if gambling stops being fun — because player well-being matters at bajilice.
Account & Registration
Creating an account on bajilice takes under two minutes. Visit the site, click the registration button, and fill in your username, email address, mobile number, and date of birth. You must be at least 18 years old to register. Once submitted, a verification link or OTP is sent to confirm your details, after which your account is active and ready to use.
bajilice requires a valid government-issued photo ID for account verification — your National Identity Card (NID) is the preferred document for Bangladeshi players. A passport or driving licence is also accepted. You may also be asked to provide proof of address (a utility bill or bank statement dated within the last 90 days) and, in some cases, a selfie holding your ID. Verification is typically completed within 24 hours.
Use the 'Forgot Password' link on the bajilice login page. Enter the email address registered to your account and bajilice will send a secure password reset link. The link expires after 30 minutes for security reasons. If you no longer have access to your registered email, contact the support team via live chat with your username and NID details to verify your identity.
No — bajilice strictly allows one account per person. Duplicate accounts are detected automatically and will be suspended. Any balances or winnings held in duplicate accounts are subject to forfeiture. If you have accidentally created a second account, contact support immediately to have the duplicate closed and your primary account preserved.
To close your bajilice account, contact the support team via live chat or email and request account closure. Any remaining balance will be processed for withdrawal to your registered payment method before closure is finalised. If you are closing your account due to problem gambling concerns, bajilice recommends activating self-exclusion rather than a standard closure — this prevents re-registration and provides stronger protection.
Deposits & Withdrawals
Log in to bajilice, go to the Deposit section, and select bKash as your payment method. Enter the deposit amount, and bajilice will display a bKash merchant number and a reference code. Open your bKash app, choose 'Send Money' or 'Payment', enter the merchant number, the amount, and paste the reference code in the reference field. Your bajilice balance is credited within minutes once the transaction is confirmed.
bKash deposits on bajilice are credited instantly in the vast majority of cases — typically within 1 to 5 minutes of a confirmed bKash transaction. During periods of high network traffic or scheduled bKash maintenance windows, processing may occasionally take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact bajilice support with your bKash transaction ID.
Yes — bajilice supports deposits via Nagad, Rocket (Dutch-Bangla Bank Mobile Banking), and Upay in addition to bKash. The deposit process is the same for all mobile financial services: select your preferred provider in the Deposit section, follow the on-screen instructions, and your balance is credited within minutes. Visa and Mastercard debit/credit cards are also accepted for players who prefer bank card payments.
The minimum deposit on bajilice is ৳200 BDT for mobile financial service payments including bKash, Nagad, and Rocket. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or other partner banks, the minimum is ৳500 BDT. Card deposits via Visa or Mastercard carry a minimum of ৳500 BDT. There is no maximum deposit limit set by bajilice, though your payment provider may apply its own daily transaction limits.
The minimum withdrawal on bajilice is ৳500 BDT regardless of the payment method you choose. Withdrawals are processed back to the same payment method used for the original deposit wherever possible. Your account must be fully verified (KYC complete) before any withdrawal can be approved. Unverified accounts may request withdrawals but funds will be held until identity verification is complete.
bajilice processes withdrawal requests within 1 to 24 hours for mobile financial services such as bKash, Nagad, and Rocket. Bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank typically take 1 to 3 business days. Withdrawal speeds depend on your payment provider's own processing schedules. Weekend and public holiday withdrawals are still processed but may take slightly longer to reflect in your account.
bajilice does not charge any platform-level fees for deposits or withdrawals. However, your payment provider — such as bKash, Nagad, or your bank — may apply their own standard transaction charges as per their published fee schedules. bajilice recommends checking your mobile financial service app for the current applicable charges before initiating a large transaction.
Games & Gameplay
bajilice offers a comprehensive cricket betting market covering BPL (Bangladesh Premier League), IPL, T20 World Cup, Test matches, and international ODIs featuring the Bangladesh Tigers. You can bet on match winners, top run-scorers, wicket-takers, over/under totals, and live in-play markets that update ball by ball. Navigate to the Cricket section, select an active or upcoming match, choose your market, enter your stake in BDT, and confirm your bet.
bajilice hosts thousands of slot titles from industry-leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The library includes classic 3-reel fruit machines, feature-rich 5-reel video slots, Megaways titles, progressive jackpot slots, and branded slots. All games are available on desktop and mobile browsers without requiring a download. Filter by provider, volatility, or jackpot size to find your preferred style.
Yes — bajilice is fully optimised for mobile play on Android and iOS smartphones and tablets. The mobile-responsive website works directly in your phone browser (Chrome, Firefox, Samsung Internet) with no app download required. All games, betting markets, deposit and withdrawal functions, and account management tools are fully accessible on mobile. The layout adapts automatically to your screen size for a smooth experience.
RTP varies by game title and provider. Most slots on bajilice carry an RTP between 94% and 97%, with some Pragmatic Play and NetEnt flagship titles reaching up to 98%. RTP represents the theoretical percentage of total wagered money a game returns to players over a very large number of spins — it is a long-term statistical average, not a guarantee for any individual session. Each game's RTP is published in its information panel.
All games on bajilice use certified Random Number Generator (RNG) technology supplied by reputable third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming — studios that are independently audited for fair play. Live casino games are streamed from secure studios using physical cards and roulette wheels, with real-time dealing observable by players. bajilice does not modify game outcomes.
Bonuses & Promotions
bajilice offers a welcome bonus to newly registered players in Bangladesh on their first qualifying deposit. The exact bonus structure and match percentage are displayed on the Promotions page at the time of your registration — offers are updated periodically. To claim, opt in during or after your first deposit and meet the minimum deposit threshold. Welcome bonuses are subject to wagering requirements before any associated winnings can be withdrawn.
A wagering requirement (also called a playthrough requirement) specifies how many times you must wager your bonus amount before it converts to withdrawable cash. For example, a ৳1,000 bonus with a 30x wagering requirement means you must place ৳30,000 in total bets before withdrawing bonus-derived winnings. Not all game types contribute equally — slots typically contribute 100%, while live casino and sports bets may contribute less. Full details are in the bajilice bonus terms.
Yes — bajilice runs ongoing promotions that include free spins on selected slot titles, reload bonuses for existing players making additional deposits, and seasonal offers tied to events like BPL season, Eid, and Pohela Boishakh. Free spins winnings are subject to wagering requirements as specified in each promotion's terms. Check the Promotions page regularly or enable email notifications in your account settings to stay updated.
No — bonus funds and any winnings generated from bonus play cannot be withdrawn until the applicable wagering requirement is fully met. Your account balance page on bajilice clearly separates your real-money balance from your bonus balance and displays a progress indicator showing how much wagering remains. If you choose to forfeit a bonus before completion, the bonus and any associated winnings will be removed from your account.
bajilice rewards regular players through an ongoing loyalty programme where consistent play earns points redeemable for bonus credit, free spins, and exclusive promotions. High-volume players are invited into the VIP tier, which includes dedicated account management, faster withdrawal processing, higher deposit and withdrawal limits, and personalised seasonal offers. Contact the support team for details on qualifying criteria for the current VIP programme.
Safety & Responsible Gaming
bajilice uses 256-bit SSL encryption to protect all data transmitted between your device and our servers, ensuring your personal information and payment details are secure. Player funds are held in segregated accounts separate from operational funds. All games are supplied by internationally certified providers. bajilice employs a dedicated security team that monitors for unusual account activity and fraud around the clock.
You must be at least 18 years old to register and play on bajilice. This is a firm, non-negotiable requirement that applies to all players in Bangladesh regardless of the game type or betting market. bajilice verifies player ages during the KYC process and reserves the right to request identity documents at any time. Any account found to belong to an under-18 player will be permanently closed and any winnings voided.
Deposit limits can be set directly within your bajilice account under the Responsible Gaming settings — choose daily, weekly, or monthly caps. Reducing a limit takes effect immediately; increasing a limit requires a mandatory cooling-off period. For self-exclusion (a temporary or permanent block on your account), contact the bajilice support team via live chat and clearly state your preferred exclusion duration: 6 months, 1 year, or permanent.
If gambling is causing financial stress, relationship problems, or emotional distress, act immediately — contact bajilice support via live chat to activate a time-out or self-exclusion. You do not need to explain your reasons in detail; simply stating you need a break is enough. bajilice's responsible gaming team is available 24/7. We also recommend seeking professional support from a qualified counsellor, as bajilice is an entertainment platform and not a substitute for professional help.
bajilice offers 24/7 customer support via live chat — the fastest way to get help. You can also reach the team by email at support@bajilice for non-urgent enquiries. Support is available in English and covers account issues, payment queries, game technical problems, and responsible gaming requests. Response times via live chat are typically under 5 minutes; email responses are delivered within 24 hours.
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