bajilice Privacy Policy
How We Protect Your Data

1. Data Controller & Scope

This Privacy Policy ("Policy") is issued by bajilice ("we", "us", "our", "the Platform") and applies to all personal data collected from individuals who visit, register on, or use the bajilice website and associated services, including casino games, sports betting, live dealer tables, bonus programmes, and customer support channels.

bajilice acts as the data controller for personal information collected directly through the bajilice platform. Where bajilice engages third-party service providers who process data on its behalf (such as payment processors, identity verification providers, and game software suppliers), those parties act as data processors under contractual arrangements that require them to handle data in a manner consistent with this Policy.

This Policy applies to all bajilice players in Bangladesh, including individuals accessing the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. By registering an account or using bajilice services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read alongside the bajilice Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. In the event of any conflict between this Policy and those documents on a data-related matter, this Policy shall prevail.

2. Personal Data We Collect

bajilice collects personal data through several channels: directly from you when you register and use the platform, automatically through cookies and tracking technologies, and from third-party identity and payment verification partners. The categories of personal data we collect include the following:

2.1 Registration & Account Data

When you create a bajilice account, we collect your full legal name, date of birth, residential address in Bangladesh, email address, and mobile phone number. This information is necessary to establish your identity, verify your age, and set up your player account.

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, we may collect copies or images of government-issued identity documents, including your National Identity Card (NID), passport, or birth certificate. We may also collect a selfie or photograph for facial verification purposes. KYC data is processed by bajilice and, where applicable, by authorised identity verification service providers operating under strict data processing agreements.

2.3 Financial & Transaction Data

We collect records of deposits, withdrawals, and account balance transactions conducted through the bajilice platform. This includes transaction amounts, timestamps, payment method types (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, Mastercard), and transaction reference numbers. We do not store full card numbers or complete mobile money account credentials; these are handled directly by the respective payment providers.

2.4 Gaming & Betting Activity Data

We collect detailed records of your gaming and betting activity on bajilice, including games played, wagers placed, outcomes, session durations, and bonus usage history. This data is used for account management, responsible gaming monitoring, fraud detection, and platform improvement.

2.5 Technical & Device Data

When you access bajilice, we automatically collect technical information including your IP address, browser type and version, operating system, device identifiers, screen resolution, language settings, and referring URL. This data is collected for security monitoring, fraud prevention, and platform optimisation purposes.

2.6 Communications Data

We retain records of communications between you and the bajilice support team, including live chat transcripts, email correspondence, and support ticket histories. These records are kept for quality assurance, dispute resolution, and regulatory compliance purposes.

The following table summarises the key categories of data collected and their primary purposes:

3. How We Use Your Data

bajilice processes your personal data only for legitimate, specified purposes. We do not process personal data in ways that are incompatible with the purposes for which it was originally collected. The principal purposes for which we use your data are as follows:

• Account Management: To create, maintain, and administer your bajilice player account, including processing deposits, withdrawals, and bonus awards.
• Identity & Age Verification: To verify that you are who you claim to be and that you are at least 18 years of age, as required by our Terms & Conditions.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, money laundering, unauthorised account access, and other security threats.
• Responsible Gaming: To monitor gaming behaviour for signs of problem gambling, apply player-requested deposit limits, time-outs, or self-exclusions, and to fulfil our responsible gaming obligations.
• Customer Support: To respond to your enquiries, resolve disputes, and improve the quality of our support services.
• Regulatory Compliance: To comply with applicable anti-money laundering (AML) obligations, record-keeping requirements, and any lawful requests from competent authorities.
• Platform Improvement: To analyse aggregate usage patterns, identify technical issues, and enhance the bajilice user experience for Bangladeshi players.
• Marketing Communications: Where you have opted in, to send you promotional communications about bajilice bonuses, tournaments, and new games. You may withdraw consent at any time by contacting support.

4. Cookies & Tracking Technologies

bajilice uses cookies and similar tracking technologies (including web beacons and local storage) to operate the platform effectively, remember your preferences, and gather analytical data about how the platform is used. Cookies are small text files stored on your device when you visit bajilice.

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the bajilice platform to function. They enable core functionality such as user authentication, session management, and security. These cookies cannot be disabled without affecting platform performance.
• Functional Cookies: These cookies remember your preferences — such as language settings, display options, and previously viewed game categories — to provide a more personalised experience on bajilice.
• Analytical Cookies: These cookies collect aggregated, anonymised data about how players interact with bajilice, which pages are visited most frequently, and where users encounter errors. This data helps us improve platform performance.
• Marketing Cookies: Where you have consented, these cookies enable bajilice to deliver relevant promotional content and measure the effectiveness of marketing campaigns. They do not track your activity on third-party websites.

4.2 Managing Cookies

You can manage or disable cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may prevent you from logging into your bajilice account or using certain platform features. Instructions for managing cookies in common browsers (Chrome, Firefox, Safari, Edge) are available in those browsers' respective help sections.

5. Third-Party Data Sharing

bajilice does not sell, rent, or trade your personal data to third-party marketing organisations. We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and under appropriate data processing agreements:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, and Mastercard receive transaction data necessary to process deposits and withdrawals. Each provider operates under its own privacy policy governing the handling of that data.
• Identity Verification Providers: Authorised KYC service providers may receive copies of identity documents and biometric data solely for the purpose of verifying your identity. These providers are contractually prohibited from using your data for any other purpose.
• Game Software Providers: Game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive pseudonymised session and gameplay data necessary to deliver their games to you. Full personal identity data is not shared with game providers.
• Analytics Providers: Aggregated, anonymised usage data may be shared with platform analytics providers to help us understand player behaviour and improve the bajilice platform. This data cannot be used to identify individual players.
• Legal & Regulatory Authorities: bajilice may disclose personal data to competent authorities in Bangladesh or other jurisdictions where required to do so by law, court order, or in connection with an investigation into fraud, money laundering, or other criminal activity.

6. Data Retention & Storage

bajilice retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, to comply with anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years following the date of each transaction.
• Gaming activity logs: Retained for a minimum of three (3) years for responsible gaming monitoring and dispute resolution purposes.
• Customer support communications: Retained for a minimum of two (2) years following resolution of the relevant enquiry or complaint.
• Marketing consent records: Retained until you withdraw consent or close your account, whichever is earlier, plus one (1) year for audit purposes.

Personal data is stored on secure servers protected by industry-standard physical, technical, and administrative safeguards. Access to personal data is restricted to bajilice personnel and authorised service providers who require access for the purposes described in this Policy. All staff with access to personal data are subject to confidentiality obligations.

Where personal data is transferred to or processed by service providers outside Bangladesh, bajilice takes reasonable steps to ensure that equivalent data protection standards apply, including the use of contractual clauses that impose data protection obligations on those providers.

7. Your Privacy Rights

As a bajilice player, you have the following rights in respect of your personal data. To exercise any of these rights, please contact the bajilice support team via live chat or by writing to support@bajilice (plain text — not a clickable link).

• Right of Access: You have the right to request a copy of the personal data that bajilice holds about you. We will provide this information within a reasonable timeframe following identity verification.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Please note that certain data (such as verified identity documents) can only be updated through the KYC process.
• Right to Erasure: Subject to applicable legal retention obligations, you have the right to request the deletion of your personal data from bajilice systems. We cannot delete data that we are legally required to retain, such as financial transaction records.
• Right to Restrict Processing: In certain circumstances, you have the right to request that we limit the processing of your personal data — for example, where you contest the accuracy of data we hold, or where processing is unlawful but you prefer restriction to erasure.
• Right to Object: Where we process your personal data on the basis of legitimate interests — such as fraud prevention analytics — you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Marketing Consent: Where you have consented to receive marketing communications from bajilice, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to Data Portability: Where processing is carried out on the basis of your consent or for the performance of a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.

bajilice will respond to privacy rights requests within thirty (30) calendar days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reasons for it.

8. Policy Updates & Contact

bajilice reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform services, or applicable legal requirements. When a material change is made, we will publish the revised Policy on the bajilice website with an updated effective date. We encourage you to review this Policy periodically.

Your continued use of bajilice following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this Policy, you should cease using the platform and contact us to close your account.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the manner in which bajilice processes your personal data, please contact our privacy support team: